Help & FAQs

Our lineup includes the F3X Class 2, F3.3, F3X.2 Pro, F4X, F4X Hunters Edition, and Saber S1 — from street-legal Class 2 commuters to 40+ mph off-road e-motos. Not sure which fits you? Try our Bike Finder or browse all bikes.

It depends on the model. Top speeds range from a street-legal 20 mph (F3X Class 2) up to 44+ mph (Saber S1). Every bike ships factory-set to a street-legal 20 mph; higher-speed off-road modes are intended for private property only. See each product page for its rated top speed.

Class 1 is pedal-assist up to 20mph, Class 2 adds a throttle up to 20mph, and Class 3 assists up to 28mph. GhostCat bikes ship in a street-legal Class 2 setting (20mph and 750W). Some models can be switched into a higher-speed off-road mode. Important: unlocking off-road or higher speeds changes the bike’s legal classification, is intended for private property only, and is done at the rider’s own risk — it is not advised by GhostCat for public roads.

Yes — every model has functional pedals. Most (F3X Class 2, F3.3, F3X.2 Pro, Saber S1) use a 7-speed Shimano drivetrain with a thumb shifter. The F4X and F4X Hunters Edition are single-speed by design for a moto-style ride.

Real-world range runs roughly 20–50 miles depending on the model and battery. Range varies with speed, throttle vs. pedal-assist use, rider weight, terrain, and weather. See each product page for its rated range.

Motor output ranges from 750W (F3X Class 2) to 2,200W (F4X, Hunters, Saber), with peak output up to 3,700W. Check the product page for each model’s motor and peak power.

Lithium batteries built with premium LG 21700 cells, ranging from 52V/20Ah up to 60V/30Ah depending on the model. Most are removable and lockable; the Saber S1 uses an integrated (non-removable) battery.

Yes. Our battery cells are UL 2271 certified (tested by SGS) and housed in lockable, weather-resistant cases.

A full charge takes about 5–7 hours from empty, depending on the model and charger.

On most models, yes — the battery locks to the frame and can be charged on or off the bike. The Saber S1 has an integrated battery that charges on the bike.

Charge indoors at room temperature using only the supplied charger, avoid extreme heat or cold, and don’t store the battery fully drained. For long-term storage, keep it around 40–80% charge and top it up every few weeks.

Yes — we stock replacement batteries and parts so you can keep riding. Browse Parts or contact our team.

Your GhostCat arrives about 85% assembled. Minor assembly — front wheel, handlebar, pedals, seat, and fenders — takes most riders 20–40 minutes.

Yes — step-by-step assembly and setup videos are in our Help Center.

Fully charge the battery, check tire pressure, test both brakes, make sure all bolts are snug, and get familiar with the display and throttle. Our Help Center videos walk you through it.

Yes — free shipping to the lower 48 US. We do not currently ship to Alaska or Hawaii; Hawaii customers can purchase through our authorized dealer (see Find a Dealer). International shipping to the United Kingdom is a flat $350 — contact us for other destinations.

It depends on the product. In-stock items ship the next business day. Backordered items ship on the estimated delivery date shown on the product page. Either way, you’ll receive tracking by email as soon as your order is on its way.

Yes — Southern California customers can pick up at our San Clemente location (921 Calle Amanecer, Unit A) by appointment.

You can cancel for a full refund, minus a 4% payment processing fee, any time before you receive your shipping confirmation email with tracking. After that, your order is subject to our Refund & Cancellation Policy. Contact us right away if you need to make a change and we’ll do our best to help.

Sales tax is calculated at checkout based on your shipping address and applicable law.

All major credit and debit cards, plus Shop Pay, Apple Pay, and Google Pay.

Yes — pay over time with Shop Pay Installments, powered by Affirm, right at checkout. Learn more on our Financing page.

A limited one-year warranty for the original owner, starting from the delivery date. It covers manufacturing defects on major components:

• Frame, motor, battery, controller, and display
• Throttle, headlight, taillight, front & rear suspension, and crankset

The battery is covered if its capacity drops below 80% of original within the warranty period. Full details: GhostCat Warranty.

Normal wear items (tires, brake pads, cables, grips, etc.), damage from misuse, accidents, or unauthorized modifications, and bikes that are not owned by the original purchaser. Gradual battery capacity loss above 80% is considered normal.

Submit a support ticket on our Contact page and select Technical Support / Warranty. Include photos or video of the issue and your proof of original purchase so our team can assess it quickly.

Yes — within 15 days of delivery, provided the bike is new, unused, and in its original packaging with all accessories and documentation. Approved returns are refunded to your original payment method minus a 10% restocking fee, and return shipping is the customer’s responsibility. See our full Refund & Cancellation Policy for details and how to start a return.

Yes — we stock replacement parts so you can keep riding. Browse Parts or reach out and we’ll help you find what you need.

Yes — service and repairs are available from GhostCat in San Clemente, CA, and through any of our authorized dealers. Find one near you on our Find a Dealer page, or contact us to schedule.

Reach us through the support form on our Contact page, or call 888-217-7077, Monday–Friday, 9am–6pm PT. Showroom visits in San Clemente are available by appointment.

Yes — we’re always looking for great dealers. Learn more and apply on our Become a Dealer page.

Every GhostCat ships in a street-legal Class 2 configuration (20 mph). E-bike laws vary by location, so you’re responsible for riding in compliance with your state and local regulations. Higher-speed off-road modes are for private property only.

Requirements vary by state and local law, so check your local regulations. We always recommend wearing a helmet and appropriate protective gear.

Maximum rider and cargo load is 275 lb on most models and up to 440 lb on the Saber S1. See each product page for its rating.